Frequently Asked Questions

Find answers to common questions about ordering, shipping, and quality documentation

What is your Minimum Order Quantity (MOQ)?

Most products: 1 kg (sample/trial order). Bulk proteins: 500 kg - 1 MT minimum. Custom specifications are negotiable based on your requirements. Contact us to discuss your specific needs.

What is the typical lead time?

Stock items: 3-7 working days. Production items: 2-4 weeks. Custom specifications: 4-6 weeks. Lead times may vary based on order quantity and current demand. We maintain inventory of popular SKUs for fast delivery.

What payment terms do you accept?

Sample orders: T/T in advance or PayPal. Regular orders: T/T 30% deposit, 70% before shipment. Qualified customers: O/A 30-60-90 days. We support multi-currency payments: USD, EUR, GBP, CNY.

How do you handle shipping?

We ship Incoterms FOB Shanghai, CIF, or DAP to your destination. Sample shipping via DHL/FedEx/UPS. Bulk orders via sea freight (20ft/40ft containers) or air freight based on your urgency and cost preferences.

Can I get a sample before placing a bulk order?

Yes! We provide free samples (20-50g) for qualified customers. Courier cost is credited back against your first order over $5,000. Contact us with your product requirements to request samples.

What quality documentation do you provide?

Every shipment includes: Certificate of Analysis (COA), Technical Data Sheet (TDS), and Material Safety Data Sheet (MSDS). Third-party testing certificates from SGS, Eurofins, or other accredited labs are available upon request.

Do you offer OEM/ODM services?

Yes. Through our manufacturing network, we can support OEM/ODM projects including custom blending, private labeling, and formulation development. Contact us to discuss your specific project requirements.

Which markets do you primarily serve?

We serve customers in 30+ countries, with primary markets including United States (55%), Australia/New Zealand (24%), European Union (UK, Germany, Poland, Netherlands, etc.), and growing presence in Southeast Asia, Middle East, and South America.

Still have questions?

Our team is ready to help. Contact us for personalized assistance with your ingredient requirements.

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