Find answers to common questions about ordering, shipping, and quality documentation
Most products: 1 kg (sample/trial order). Bulk proteins: 500 kg - 1 MT minimum. Custom specifications are negotiable based on your requirements. Contact us to discuss your specific needs.
Stock items: 3-7 working days. Production items: 2-4 weeks. Custom specifications: 4-6 weeks. Lead times may vary based on order quantity and current demand. We maintain inventory of popular SKUs for fast delivery.
Sample orders: T/T in advance or PayPal. Regular orders: T/T 30% deposit, 70% before shipment. Qualified customers: O/A 30-60-90 days. We support multi-currency payments: USD, EUR, GBP, CNY.
We ship Incoterms FOB Shanghai, CIF, or DAP to your destination. Sample shipping via DHL/FedEx/UPS. Bulk orders via sea freight (20ft/40ft containers) or air freight based on your urgency and cost preferences.
Yes! We provide free samples (20-50g) for qualified customers. Courier cost is credited back against your first order over $5,000. Contact us with your product requirements to request samples.
Every shipment includes: Certificate of Analysis (COA), Technical Data Sheet (TDS), and Material Safety Data Sheet (MSDS). Third-party testing certificates from SGS, Eurofins, or other accredited labs are available upon request.
Yes. Through our manufacturing network, we can support OEM/ODM projects including custom blending, private labeling, and formulation development. Contact us to discuss your specific project requirements.
We serve customers in 30+ countries, with primary markets including United States (55%), Australia/New Zealand (24%), European Union (UK, Germany, Poland, Netherlands, etc.), and growing presence in Southeast Asia, Middle East, and South America.
Our team is ready to help. Contact us for personalized assistance with your ingredient requirements.
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